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Common Questions

Helpful information about renting a car with Blueway   
In Summary:  These frequently-asked questions have been assembled to help you understand Blueway's fast and friendly car rental process. If your question isn't answered here, please contact us.   

Requirements for Renting

Age Restrictions
What are the age requirements for renting?

Driving Credentials
What kinds of credentials do I need?

Additional Drivers
Can someone else drive a car that I rent?
Do you charge extra for an additional driver?

Reserving a Car

Rates
Does Bluewaycarrental.com have the best Blueway rates?
Why are you quoting me a higher rental rate than the last time I checked prices for the same reservation on Bluewaycarrental.com?
How is my rental rate calculated?
Does the cost of the rental include the fuel?
Why do you charge so much to refuel the car?
Will any other fees apply?
Why am I being billed for fees and surcharges?

Deals and Discounts on Bluewaycarrental.com
How can I get the very best car rental deals?
Can I save money by pre-paying my rental?
Is it cheaper to rent on a certain day of the week or time of the month?

Car Availability
Can you reserve a specific make/model car for me?

Terms of Rental
Do any special terms or conditions apply to my rental?
May I review my Rental Agreement in advance?

Viewing, Changing or Canceling a Reservation
How can I view my reservation on Bluewaycarrental.com?
How do I change my existing reservation?
When I try to change my rental to another date, Bluewaycarrental.com won't always let me keep the car at the same rate.
May I change a pre-paid reservation?
What is your cancellation policy?
How do I cancel my existing reservation?
If I book a Blueway car through a travel agent or an online booking service, can I change or cancel it on Bluewaycarrental.com?

Renting a Vehicle

 What is your cancellation policy?

My Rental Rate
Do late-return fees apply?

Locations, Choices and Policies
Where are your locations?
How do I determine the business hours of a particular Blueway location?
May I review my Rental Agreement in advance?
How can I get information about a particular Blueway location?
What types of vehicles do you offer?
Can I pick up at one location and return at another?
Do you rent cars by the hour?
Do you deliver vehicles?
Do you offer a pick-up service?
Do you provide cab or bus reimbursement to get to your Blueway location?
Can I rent a car to take a driving test?
Can I take the vehicle out of the state in which I'm renting?
Can I take the vehicle out of the country in which I'm renting?
May I use a Blueway car to tow?
How do I determine the business hours of a particular Blueway location?
How can I get driving directions or a map for a particular Blueway location?

 

Extra Equipment
Can I rent additional accessories?
Can you confirm availability of additional accessories?
What's the difference between an infant seat, toddler safety seat, and child booster seat?
What's the cost of a child safety seat?
Is my child safety seat guaranteed to be there at time of arrival?
Does Blueway rent vehicles equipped with DVD players?

Paying For My Rental

Using Credit and Debit Cards for Deposits and Payments
Is a credit card needed to hold my reservation?
Do you require a deposit to rent a vehicle?
May I prepay my rental?
Can I pay with cash?
Which credit, charge and debit cards do you accept?
Can I use another person's credit card with their permission?
Will my credit/debit card be charged when I make the reservation?
If I use a non-U.S. credit card, how will my currency be calculated?

Purchasing Insurance Protection

What insurance do you offer while I'm renting?
What are the benefits of purchasing coverages?
Are your optional protections really necessary?
Am I required to take the insurance?
Does my own insurance protect me in the event of an accident?
Should I purchase coverage for my Blueway vehicle from a travel package Web site?

While I'm Renting

Once I'm on the Road
Is smoking permitted in rental cars?
Can I change where I return a vehicle after I've picked it up?
May I extend my rental beyond the original return date?
Will I be charged more if I don't return my car on the designated return time or day?
May I return the car to a Blueway location if it’s temporarily closed?
What should I do if I have problems with my car? Do you offer roadside assistance?
What should I do if I'm involved in an accident?

After Renting

How can I get a copy of my receipt or rental agreement from my recent rental?
Does Blueway have a Lost and Found department?
How will I know if I'm the victim of a fraudulent direct mail offer?

Requirements for Renting

Age Restrictions

What are the age requirements for renting? Top Δ

In most Mexico. states, rather than requiring customers to be 25 to rent, Blueway corporate-operated locations rent to customers between the ages of 21-25 with the following provisions:

• Renters 21-25 must present a valid, acceptable credit card (debit cards are not permitted) and a valid driver's license
• At time of rental, an additional $15-per-day underage surcharge for these drivers will be applied.
• Drivers between the ages of 21-24 will not be permitted to rent luxury cars, mini vans, 12-passenger vans, specialty vehicles, full-size SUVs or premium SUVs.
• If a renter wishes to add an additional driver to the rental policy, the second driver must be 25 or older, and present a credit or debit card. There are some select locations that do not accept a debit card. It is always best to check the terms and conditions on your online reservation confirmation or on the location information page.
• If you plan to pre-pay your rental and are under 25 years of age, underage charges will be added at the counter and will need to be paid at car return. Your prepayment amount will be used as a credit toward the final costs of the rental.It is always best to check the terms and conditions on your online reservation confirmation or on the location information page to see which rules apply for your selected location.  Then, if you still have questions, please contact us.Maximum Age Limits At corporate-operated locations, Blueway does not have a maximum age limit in MEXICO. After you find your location, just click the 'additional information' link next to your desired location to view location terms and conditions.

Driving Credentials

What kinds of credentials do I need? Top Δ

Since rental terms can vary from location to location, it is a good idea to read the specific terms and conditions on your rental confirmation page/e-mail. Or find your location to review your rental center's required credentials.

Generally speaking, in MEXICO, the primary piece of identification required to rent a Blueway vehicle is a valid driver's license. If you intend to rent outside your home country, you'll also be required to present an international driving permit.

The preferred second required credential is a major credit card. Some locations will accept a debit card instead of a credit card, but then we might either check your credit report or require you to present a third form of ID as indicated in the Debit Card User Instructions below.

NOTE:  All forms of required identification MUST include a name and address and MUST match the name and address on the renter's driver's license.

Debit Card User Instructions Top Δ

If you prefer to use a debit card rather than a credit card, be aware that some Blueway locations will check your credit with a national credit verification bureau.  Other locations might not check your credit, but will require you to present a third form of identification:

For debit card customers renting at an airport location, one of the following is acceptable as a third form of identification in addition to a driver's license and debit card:

• A round-trip airline ticket, e-ticket, or travel itinerary to or from the airport of rental, disclosing a return date and showing the renter's name
• A valid U.S. passport or current U.S. military identification card
• A current vehicle insurance card
• A current copy (within the last 60 days) of the customer's cellular phone bill, home telephone bill, bank statement or utility billFor debit card customers renting at an off-airport location, one of the following is acceptable as a third form of identification in addition to a driver's license and debit card:
• A valid U.S. passport or current U.S. military identification card
• A current copy (within the last 60 days) of the customer's cellular phone bill, home telephone bill, bank statement or utility bill

It is always best to check the terms and conditions on your online reservation confirmation or on the location information page to see which rules apply for your selected location.  Then, if you still have questions, please contact us.

Will you accept any other form of identification in lieu of a driver's license? Top Δ

In lieu of a valid driver's license, Blueway corporate-operated locations it is not accepting any other type of identification.

It is always best to check the terms and conditions on your online reservation confirmation or on the location information page to see which rules apply for your selected location.  Then, if you still have questions, please contact us.

Will you check my driving record? Top Δ

Once a customer opens a rental agreement, but before the transaction is completed, some Blueway corporate-operated locations might contact the issuing Department of Motor Vehicles (DMV) to perform a driver’s license verification for primary and additional drivers. Blueway reserves the right to deny rental if the driving history reveals any of the following:

• invalid, suspended or revoked license
• one or more convictions for reckless driving within 48 months
• one DUI, DWI or DWAI conviction within 48 months
• failure to report/leave scene of accident within 36 months
• possession of stolen vehicle or use of a vehicle in a crime
• expired license
• three or more convictions for moving violations within 24 months (excluding seatbelt violations)
• two or more accidents within 36 months
• other activities that suggest an unsatisfactory driving record.

 
What if I have traffic infractions? Top Δ

Blueway will check renters' and additional drivers' licenses to ensure that they are valid. If the driving history reveals any of the following issues, Blueway is unable to rent:

• invalid, suspended or revoked license
• one or more convictions for reckless driving within 36 months
• one DUI, DWI or DWAI conviction within 48 months
• failure to report/leave scene of accident within 36 months
• possession of stolen vehicle or use of a vehicle in a crime
• expired license
• three or more convictions for moving violations within 24 months (excluding seatbelt violations)
• three or more accidents within 36 months
• other activities that suggest an unsatisfactory driving record.

 
Additional Drivers

Can someone else drive a car that I rent? Top Δ

Yes. An additional driver must be at least 25 years of age. Blueway will check the additional drivers' license to ensure that it is valid. If the driving history reveals any of the following issues, Blueway will be unable to allow the addition of the additional driver:

• invalid, suspended or revoked license
• one or more convictions for reckless driving within 36 months
• one DUI, DWI or DWAI conviction within 48 months
• failure to report/leave scene of accident within 36 months
• possession of stolen vehicle or use of a vehicle in a crime
• expired license
• three or more convictions for moving violations within 24 months (including seatbelt violations)
• three or more accidents within 36 months
• other activities that suggest an unsatisfactory driving record.

 
Do you charge extra for an additional driver? Top Δ

Sometimes. Although additional driver rules may apply. An additional driver must be at least 25 years of age. Blueway will check the additional drivers' license to ensure that it is valid. If the driving history reveals any of the following issues, Blueway will be unable to allow the addition of the additional driver.

It is always best to check the terms and conditions on your online reservation confirmation or on the location information page to see which rules apply for your selected location.

If you still have questions, please contact us. Also, closely review the Rental Agreement when you pick up your car. A Rental Agreement is the legally binding contract that details the terms of rental you'll be required to agree to and sign before Blueway releases a rental car to you.

Reserving a Car

Rates

Does Bluewaycarrental.com have the best Blueway rates? Top Δ

Our lowest unaffiliated rates, always available on Bluewaycarrental.com, won't be beaten. And we back this up with our Lowest Rate Promise. Blueway also offers several discounts through this Bluewaycarrental.com site. Visit our Bluewaycarrental.com deals pages to see what's currently available and while you're there, sign up for our exclusive, money-saving Hot Deals mailing. We also offer special rates to associations, small businesses, corporations and affinity groups. Check with your organization to find out which specials are available to its members through Blueway Car Rental.

Car rental pricing is like airline pricing if you travel at off-peak times or make a reservation seven or more days in advance, you often can get a better deal. If you have an upgrade certificate, note that upgrades are subject to availability at the time of rental. You should reserve the smaller vehicle online, and then upgrade at the counter if available.  Check the terms of your upgrade to see which car classes are included.

Why are you quoting me a higher rental rate than the last time I checked prices for the same reservation on Bluewaycarrental.com? Top Δ

Car rental pricing is a lot like airfare pricing our prices change depending on car availability, location popularity, and many other factors.  We adjust our pricing on a minute-by-minute basis to remain competitive in the marketplace.  Unless it's an advertised special offer, there generally isn't one set rate for a particular kind of car, but rather a range of prices depending on the length and dates of your reservation.  Even with special offers, the advertised rate usually applies to a limited supply of cars because we have only so many makes and models at each location.  When you see a great rate for the car you want RESERVE IT IMMEDIATELY because it may not be available later!

I responded to an advertised offer but the car wasn't available. So, why did you offer the special rate?
Every location has a limited inventory of each type of car. Some cars and locations are more popular than others and they sell out quickly especially when there are low rates on a busy rental date. Try another pick-up time if your travel dates are flexible. Then when you see the car you want at a great rate, your best bet is to reserve it immediately before someone else does.

How is my rental rate calculated? Top Δ

Your total rental rate is calculated based on the information provided at time of reservation. Quoted total rate will include any options you select during the reservation process. Our helpful counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car.

Does the cost of the rental include the fuel? Top Δ

Blueway's rates do not include the cost of fuel. You have three options:

1. Pay in advance for a full tank of fuel and bring the car back empty. Our rates for this Fuel Service Option are comparable to the current local retail pump price. If you select this option, you should bring the car back as close to empty as possible, because no credit will be given for unused fuel; or

2. If you aren't sure how far you'll be driving, but plan to stop for gas, don't accept the Fuel Service Option. Simply bring the car back full, provide a receipt for your gas purchase, and you'll avoid any refueling service charge; or

3. If you don't choose the Fuel Service Option and you bring the car back less than full, you’ll pay a fuel service charge. If you drive 75 miles or more, depending on whether or not you bought fuel during your rental, this charge will be a per-kilometer or per-liter rate and will be stated on your rental agreement.

Why do you charge so much to refuel the car? Top Δ

Unless a customer has chosen the Fuel Service Option, which is competitive with local gas prices, we prefer that renters stop at a local station and refuel the car before returning it. If the customer chooses not to do so, we charge a premium for providing this refueling service to them. That charge takes into account both direct and indirect costs of having to refuel and maintain our refueling infrastructure for customers who prefer this service. The charge also is intended to strongly motivate customers to save by refueling the car themselves.

Will any other fees apply? Top Δ

For Blueway and all other rental car companies at many airport locations, concession recovery and facility fees may be charged. A vehicle licensing cost recovery fee may be charged as well. Please check for all fees that apply to your rental in the Rates section during your reservation process. Of course, other products or additional equipment that you add at the rental counter will be extra. But on Bluewaycarrental.com, all additional charges that are known in advance of the rental are quoted as part of your total online rate so you'll have no surprises when you get to the rental counter. And, if any of those additional charges go up between the time you reserve and rent your car, just submit our rate promise form and we'll reimburse you for any additional fees that you were charged over your reserved rate. Any charges that can't be determined until after your rental, including mileage and fuel charges, will be extra and are not covered by the guarantee.

Why am I being billed for fees and surcharges? Top Δ

Most fees and surcharges are mandated for all rental car companies by the local municipality or state/federal authorities. However, unlike Blueway, some rental car companies do not disclose these surcharges when you reserve your car. We prefer that you are aware of all charges ahead of time so when you pick up your car, you'll have no surprises. If you have questions regarding any surcharges relating to your rental, please discuss the charges with a counter representative.

Taxes, fees and other charges always vary by location. A breakdown of all fees and surcharges is listed in step 4 of the online reservation process.

Is there an extra charge to brings pets in the rental car? Top Δ

Housebroken pets are invited to travel in your rental car, just as they do in your personal car. Although Blueway doesn't assess an extra fee for pets, pet owners will incur an additional charge for any damage caused by animals, or any special cleaning required as a result of shedding or accidents.

Deals and Discounts on Bluewaycarrental.com

How can I get the very best car rental deals? Top Δ

You've come to the right place Bluewaycarrental.com. Start by searching here. The more flexibility you have in your rental dates, the more you can save. Taking advantage of low car rental rates is a lot like finding low airfares. Your price depends on when you travel and for how long. When you find a great rate, book it fast before someone else does. The best rental car rates are usually offered on weekends, especially when you stay over on a Saturday night and the longer you keep your car, the better daily rate you can usually get.

Can I save money by pre-paying my rental? Top Δ

Now, more than ever, travelers are looking to save on their car rental expenses. Online is the easy way to reserve and pay. However, if you prefer, reserve on Bluewaycarrental.com and pay in full when you return your rental.

 
Is it cheaper to rent on a certain day of the week or time of the month? Top Δ

Rental car companies realize a significant portion of their volume during Monday-through- Friday business travel.  So, generally speaking, leisure travelers can find better rates on weekends when the demand for some car types isn't as high. Also, the longer you keep the car, the better per-day price you'll get. Time of month really doesn't matter, but demand increases during holiday periods, so always reserve early.

Car Availability

Can you reserve a specific make/model car for me? Top Δ

Yes! Book your choice of any of our Fleet vehicles, and we'll do our best to have that exact car waiting for you at the pick-up counter. And once you're behind the wheel of your favorite rental car, if you decide to keep your vehicle for a few more days, that's no problem at all. Since Blueway offers each customer this same flexibility, please understand that we can't guarantee that the specific make or model you choose will always be available some of our renters undoubtedly will decide to keep their favorite car longer than they originally planned which may overlap your rental request. But if we have the car of your choice at the location when you arrive, you'll get it!

Terms of Rental

Do any special terms or conditions apply to my rental? Top Δ

Sometimes. For example, in some particularly rugged parts of the country, and on specific gravel and dirt roads not regularly maintained, Blueway prohibits use of its vehicles. At most locations, interstate travel is permissible, while other locations require that the vehicle does not cross state lines. Similarly, in some states bordering U. S., Guatemala and Belize, travel across MEXICO borders might be restricted or prohibited. At some airport locations, the quoted rental rates might apply only to airline passengers flying within 72 hours before rental. Or, if you are under 25 years of age special car type rules and surcharges will apply. Be sure to read the helpful terms and conditions that appear on the online confirmation page when you make your online reservation or on your confirmation e-mail. And when you pick up your car, the rental counter agent can answer any additional questions.

May I review my Rental Agreement in advance? Top Δ

A Rental Agreement is the legally binding contract that details the terms of rental you'll be required to agree to and sign when Blueway releases a rental car to you.

What's more, if you enroll for Fastmobility program, you'll provide your electronic signature just once on this Master Rental Agreement and can print and save it for your records. You'll save time at the counter with each rental because you won't have to read the entire Rental Agreement or sign it at each location every time!

Viewing, Changing or Canceling a Reservation

How can I view my reservation on Bluewaycarrental.com? Top Δ

To view your reservation, you must have a confirmation number. This number is provided to you at the completion of your reservation. The confirmation number is an 8-digit code followed by three letters, totaling 11 alpha/numeric characters. If you don't have that information readily accessible, simply contact us.

How do I change my existing reservation? Top Δ

You can view and modify your reservation on Bluewaycarrental.com as long as you have the confirmation number for the reservation. This number is provided to you at the completion of your reservation. The confirmation number is an 8-digit code followed by three letters, totaling 11 alpha/numeric characters. Please be sure of this number and contact the 1.888.505.5191 number to get personalized assistance.

When I try to change my rental to another date, Bluewaycarrental.com won't always let me keep the car at the same rate. Why?Top Δ

Car rental rates change much as airline prices do.   We promise that the rate you reserve is the rate you'll pay, but we can't promise that the rate you reserve today will apply if you lengthen or shorten your rental period.  Also, if you revise your rental period, you might not realize that you're actually changing your daily vs. weekend vs. weekly rate schedule.  Generally speaking, the longer the rental period, the lower your per-day rate.

May I change a pre-paid reservation? Top Δ

With Blueway, you can change most things on your pre-paid reservation on Bluewaycarrental.com or at the counter at any time, even multiple times, with no fee! If changes affect the total rate of the rental, the prepayment amount will not change. Underpayments will be handled at the counter at time of rental return, and any overpayments will be refunded after the rental agreement is closed. If the change is to the rental location and the new location doesn't accept pre-paid reservations, the pre-paid reservation will be canceled and rebooked at prevailing rates. In this instance, you will be charged a $10 cancellation fee. Read more about changing your prepaid reservation.

What is your cancellation policy? Top Δ
You may cancel a non-prepaid reservation at any time, usually without penalty.

If you make a reservation without a credit card, we appreciate 48 hours notice of a cancellation, but will not assess a fee if you cancel after that point.

You will incur a $10 fee if you choose to cancel your pre-paid reservation before the rental and $50 after your scheduled rental time.

How do I cancel my existing reservation? Top Δ

You can cancel your reservation at 1.888.505.5191 number with your last name and confirmation number for the reservation. The confirmation number is provided to you at the completion of your reservation. The number is an 8-digit code followed by three letters, totaling 11 alpha/numeric characters. If you don't have that information readily accessible, simply contact us.

If I book a Blueway car through a travel agent or an online booking service, can I change or cancel it on Bluewaycarrental.com? Top Δ

Unfortunately, usually the travel agency or online booking agent "owns" the file you originally opened, so it would be impossible for Bluewaycarrental.com to access and amend that reservation.  Your best option would be to ask the original entity that booked your car rental to revise or cancel your reservation.  Then, if you wish to book a brand new reservation on Bluewaycarrental.com, we would be happy to assist you.   

Renting A Vehicle Top Δ

What is your cancellation policy?Top Δ
In the rare instance where your credit card is required to make a reservation, you may cancel up to 48 hours in advance of your designated pick-up time without penalty. If you cancel less than 48 hours before your pick-up time, a $75 US fee will be assessed.

If you make a reservation without a credit card, we appreciate 48 hours notice of a cancellation, but will not assess a fee if you cancel after that point.

It's always best to check the terms and conditions on your online reservation confirmation or on the location information page to see which rules apply for your selected location.  Then, if you still have questions, please contact us.

My Rental Rate

Do late-return fees apply? Top Δ

Vehicles are rented on a daily (24-hour) basis. There is a 59-minute grace period for returns. After 60 minutes late, hourly car rate charges and taxes may apply. After 180 minutes late, full-day late charges and taxes may apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges. Full-day late charges will apply for these items.

Locations, Choices and Policies

Where are your locations? Top Δ

Blueway has several locations, so it's easy to find in our location searcher a quality counter for your comfortable should be available.

How do I determine the business hours of a particular Blueway location? Top Δ

Simply go to our location search tool, choose your rental state, then select your city. In the search results that appear, you'll find addresses, maps and driving directions. Just click "additional information" for business hours or other useful information including location terms of rental.

May I review my Rental Agreement in advance? Top Δ

A Rental Agreement is the legally binding contract that details the terms of rental you'll be required to agree to and sign when Blueway releases a rental car to you.

What's more, if you enroll for Fastmobility program, you'll provide your electronic signature just once on this Master Rental Agreement and can print and save it for your records. You'll save time at the counter with each rental because you won't have to read the entire Rental Agreement or sign it at each location every time!!

How can I get information about a particular Blueway location? Top Δ

Go to Bluewaycarrental.com and access "locations" at the top of the page. Simply choose your state, and then select your city. In the search results that appear, you'll find location addresses, maps, and links to driving directions and other additional information such as the location phone number or business hours.

What types of vehicles do you offer? Top Δ

Our standard fleet features Chevrolet and Honda products. However, we also have some other available brand types depending on the location where you’re renting. For this reason, our online reservation process is the easiest way to see available cars at your particular location.  And you'll be glad to know that any Blueway car you rent at a corporate-operated location is guaranteed to be less than one year old.

To save gas, consider these simple tips*:

• Aggressive driving (speeding, rapid acceleration and braking) wastes gas. It can lower your gas mileage by 33% at highway speeds and by 5% around town. Sensible driving is also safer for you and others, so you may save more than gas money.

• While each vehicle reaches its optimal fuel economy at a different speed (or range of speeds), gas mileage usually decreases rapidly at speeds above 60 MPH.

• Avoid keeping unnecessary items in your vehicle, especially heavy ones. An extra 100 pounds in your vehicle could reduce your MPG by up to 2%.

*These and other gas-saving tips available at fueleconomy.gov.

Can I pick up at one location and return at another? Top Δ

Yes and you won't believe how easy we make it! With our convenient and affordable one-way rentals from participating airport, downtown and suburban locations across the MEXICO, you have the freedom to rent in one place and return in another, often with unlimited mileage. Drive from coast to coast and choose from more than 600 participating U.S. corporate-operated locations at airport and off-airport sites. Not only that, but the longer you rent, the lower your daily rates. Reserve your one-way rental online today by simply deselecting the "I'll return car to pick-up location" check box and entering a different return location than your pick-up location.

NOTE: If you choose to return the car to a different location than the one on your reservation, please contact Blueway reservation agent at 1.888.505.5191 as some return restrictions may apply. If you do not contact us before returning your car you'll be charged a minimum $45 Unauthorized Return Location fee. This fee may be higher based on the distance between the renting location and the return location specified on your reservation. Additionally, a different or higher rate may apply.

 

We require all customers to rent the vehicle for a minimum of 24 consecutive hours. If you return the vehicle prior to meeting the 24-hour requirement, you will be charged for the full day regardless of whether you return the vehicle early.

Do you deliver vehicles? Top Δ

No. However, at many locations, we offer a pick-up service to those in need of local transportation to our rental facility.  Please contact the location directly to determine if it offers this service. Search for your desired location to obtain the phone number for that Blueway facility.

Do you offer a pick-up service? Top Δ

At many locations, we offer a pick-up service to those in need of local transportation to our rental facility. Please contact the location directly to determine if it offers this service. Search for your desired location to obtain the phone number for that facility.

Do you provide cab or bus reimbursement to get to your Blueway location? Top Δ

No. However, at many locations, we offer a pick-up service to those in need of local transportation to our rental facility. Please contact the location directly to determine if it offers this service. Search for your desired location to obtain the phone number for that facility.

Can I rent a car to take a driving test? Top Δ

No.  Due to potential liability, you must have a valid driver's license to operate a rental vehicle.

Can I take the vehicle out of the state in which I'm renting? Top Δ

On occasion, permission for border crossing must be acquired from the rental office directly. This option it is almost not available, it's always best to ask about any cross-border restrictions. Inquire either at the rental counter or, simply contact us.

Can I take the vehicle out of the country in which I'm renting? Top Δ

No. Cars from Blueway are not allowed to drive outside MEXICO borders. it is best to check with your specific rental location before making any plans to drive into another country. Inquire either at the rental counter or, simply contact us.

May I use a Blueway car to tow? Top Δ

No, towing is never permitted.   Doing so could irreparably damage the rental vehicle.

How do I determine the business hours of a particular Blueway location? Top Δ

Just go to Bluewaycarrental.com and access "locations" at the top of the page. Simply choose your state, and then select your city. There you'll find addresses, maps and driving directions. Just click "additional information" for business hours.

How can I get driving directions or a map for a particular Blueway location? Top Δ

Just go to Blueway.com and access "locations" at the top of the page. Simply choose your state, and then select your city. There you'll find addresses, maps and driving directions. Just click "additional information" for business hours.

 

Extra Equipment

Can I rent additional accessories? Top Δ

Depending upon your rental location, there are many options and accessories available to help make your trip safer and more enjoyable. However, we don't offer trailers or luggage compartments/racks, and seats cannot be removed from a mini van or from any other vehicle. So, if you need more space, consider renting a cargo van.

While Blueway makes every effort to honor your request for options and accessories, with the exception baby seats reserved 48 hours and hand controls within 24 hours prior to pick up, we cannot guarantee that all other additional accessories will be available at the time of rental.

Can you confirm availability of additional accessories? Top Δ

Yes. Are guaranteed if a confirmed reservation is made 24-hours in advance by calling 1.888.505.5191 in MEXICO

For all other additional accessories, while Blueway makes every effort to honor your requests, we cannot guarantee them at the time of rental.

What's the difference between an infant seat, toddler safety seat, and child booster seat? Top Δ

Rear-facing infant seats should be used for infants up to 22 pounds. Toddler safety seats are approved for children up to 40 pounds. If your child weighs more than 40 pounds, you should reserve a child booster seat.

Due to liability issues, Blueway personnel are not permitted to install child safety seats into vehicles for customers. However, upon request, Blueway will provide an instruction sheet or booklet on the proper installation of the child safety seat. Other questions regarding installation should be addressed directly with the rental location. It is the driver's responsibility to comply with all applicable seat belt and child restraint safety laws.

At corporate-owned locations, if your reservation is made 48 hours prior to pick up, we guarantee availability of baby seats.

What's the cost of a child safety seat? Top Δ

Rates vary by location but average about $7 US per day with a maximum of $99 US per rental. You can obtain the exact price of the child safety seat for your rental on step 3 of the online reservation process.

At corporate-owned locations, if your reservation is made 48 hours prior to pick up, we guarantee availability of baby seats.

Is my child safety seat guaranteed to be there at time of arrival? Top Δ

At corporate-owned locations, if your reservation is made 48 hours prior to pick up, we guarantee availability of baby seats.

Does Blueway rent vehicles equipped with DVD players? Top Δ

While some of our vehicles have DVD players, most don't. Although we're unable to accept reservations for this type of equipment, you may request it at the rental counter and we will do our best to accommodate you.

Paying For My Rental

Using Credit and Debit Cards for Deposits and Payments

Is a credit card needed to hold my reservation? Top Δ

At most locations, no.  However, some Blueway locations require a credit card to secure reservations either for a specific make/model vehicle (usually for high-demand cars or in instances where only one vehicle is available within a popular make/model), or for every car at that location. At these locations, you may cancel up to 48 hours in advance of your designated pick-up time without penalty. If you cancel less than 48 hours before your pick-up time, a $75 US fee will be assessed.

Do you require a deposit to rent a vehicle? Top Δ

Yes. Your deposit type, amount and method of payment will vary by Blueway location.

Credit and Debit Card RulesTop Δ

Generally, at the time of a MEXICO corporate-operated location rental, we'll require a credit card hold of total estimated charges plus 25% or $200, whichever is greater. If you're using a debit card at a location that accepts them, we'll require a hold of total estimated charges plus 25% or $300, whichever is greater. However, for insurance/service replacement rentals and tour rentals, the minimum debit card authorization hold is $100.  Look at the terms and conditions on your reservation confirmations for the deposit required at your specific rental location. Some select locations do not accept debit cards at time of rental to release the vehicle, but do accept debit cards for payment at time of car return. Search for your location to find deposit rules for your location. After you find your location, just click the 'additional information' link next to your desired location to view location terms and conditions.

It's perfectly fine if you choose not to return the car on or before your scheduled return date, but you must contact a Blueway reservation agent at 1.888.505.5191, and will be happy to accommodate your request, if possible. In this case, we will assess a $10 service fee for the extended rental, and place up to three additional holds on your card (depending on how long you keep the car) to cover expected rental charges. Upon your return of the car, all holds will be released, and the actual cost of the rental will be charged. Please note that, if you choose to extend your rental, your original rental rate may no longer be available. Also note that your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to debit card hold processing.

To receive your quoted rate, some airport locations also might require you to present your airline ticket or boarding pass when you pick up your car. For full details, read the helpful terms and conditions that appear on steps 3 and 4 in the online reservation process and on your reservation confirmation page and/or e-mail.

May I prepay my rental? Top Δ

Absolutely. You can save on your car rental expenses at most MEXICO locations when you reserve and prepay toward your rental online at Bluewaycarrental.com with a credit or debit card. Online is the easy way to reserve and pay. Learn more about our Pay Now option. Or, if you prefer, reserve on Bluewaycarrental.com and pay in full when you return your car.

Can I pay with cash? Top Δ

Yes. Your payment type, amount and method of payment will vary by Blueway location.

Credit and Debit Card RulesTop Δ

Generally, at the time of a MEXICO rental, we'll require a credit card hold of total estimated charges plus 25% or $200, whichever is greater. If you're using a debit card at a location that accepts them, we'll require a hold of total estimated charges plus 25% or $300, whichever is greater. However, for insurance/service replacement rentals and tour rentals, the minimum debit card authorization hold is $100.  Look at the terms and conditions on your reservation confirmations for the deposit required at your specific rental location. Some select locations do not accept debit cards at time of rental to release the vehicle, but do accept debit cards for payment at time of car return. Search for your location to find deposit rules for your location. After you find your location, just click the 'additional information' link next to your desired location to view location terms and conditions.

It's perfectly fine if you choose not to return the car on or before your scheduled return date, but we will place up to three additional holds on your card (depending on how long you keep the car) to cover expected rental charges. Upon your return of the car, all holds will be released, and the actual cost of the rental will be charged. Please note that your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to debit card hold processing.

To receive your quoted rate, some airport locations also might require you to present your airline ticket or boarding pass when you pick up your car. For full details, read the helpful terms and conditions that appear on steps 3 and 4 in the online reservation process and on your reservation confirmation page and/or e-mail.

Which credit, charge and debit cards do you accept? Top Δ

At some locations, debit and pre-paid charge cards are not accepted at time of rental but are accepted for payment at time of car return. While our corporate-operated locations accept the following major credit cards, please note that acceptance of these credit cards may vary at some locations: American Express, Discover, MasterCard, Visa, Cash Prepayment.

Can I use another person's credit card with their permission? Top Δ

No.  At the time of rental, the renter is required to present a valid driver's license and credit card with his/her name imprinted on it.   The name/address on the credit/debit card MUST match the name/address on the driver’s license.

Will my credit/debit card be charged when I make the reservation? Top Δ

No, unless you choose to prepay for your rental at time of reservation. Regardless of whether or not you prepay, your card will have a hold placed on it at the time of pickup. Please check the terms and conditions on your reservation confirmation for the dollar amount required at your desired location. And while it's perfectly fine if you choose not to return the car on or before your scheduled return date (see "May I extend my rental beyond the original return date?"), we’ll place up to three additional holds on your credit card (depending on how long you keep the car) to cover expected rental charges. Upon your return of the car, all holds will be released, and the actual cost of the rental will be charged. Please note that your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to credit hold processing. Important related information may also be found under the question "What kinds of credentials do I need?".

Do you offer a Blueway credit card? Top Δ

A Blueway credit card exists only for corporate accounts, and is not available to general consumers.

If a company wishes to apply, the account needs to establish a central billing agreement with Blueway. After the travel manager of the account identifies company employees who require cards, those credit cards will be issued. Help save your company money and time -- apply for a company account today.

If I use a non-U.S. credit card, how will my currency be calculated? Top Δ

If you use a credit or charge card issued by a financial institution outside MEXICO, and if your charges are billed to Blueway in a currency other than Mexican Pesos, the full amount of your charge will be converted to the card account's billing currency unless you submit a written request in advance to have the currency conversion performed by your card issuer. The conversion will be based on a conversion rate published by Reuters and will incorporate a processing charge no higher than 3% for all amounts relating to the transaction. This charge will replace the currency conversion processing charge applied by your card issuer. Although your card issuer has a currency conversion process; you have the option of choosing not to use your card issuer's currency conversion process. In this case, you will have no recourse against your card issuer for any matter related to the currency conversion.

Does Blueway have any type of credit card that can be used by a company's infrequent travelers/renters? Top Δ

Yes! Blueway issues "Authorized Rep" cards to companies who wish to make a card available to employees who travel only once in a while. As needed, an employee can request an "Authorized Rep" card from his or her employer or travel coordinator. The card can be used for the duration of the Blueway car rental, and then returned for use by another authorized employee. All charges will appear on one central billing statement, which makes it easy to track company rental car costs.

These cards have the words "AUTHORIZED REP" stamped on the back in the cardholder's signature area. Although the renter's actual name does not appear on the card, it is acceptable at the Blueway counter as credit identification.

Purchasing Insurance Protection

What insurance do you offer while I'm renting? Top Δ

Purchasing any one of our coverages provides you with the added peace of mind and assurance that you are protected against any damage or theft to your rental vehicle. Below is a brief description of the types of coverages that you'll be offered when you reserve online or pick up your vehicle. Here also is a summary of the optional insurance plans available for an additional daily charge at most Blueway locations in MEXICO

These plans are provided by independent insurance companies, and are subject to the provisions, limitations and exclusions contained in the actual policies, which are available for review upon request. Other rental companies may offer similar coverages under different names and at varying limits and costs. As with any optional insurance or protection plan, smart renters will want to do some research before purchasing these options. Blueway offers several types of optional insurance plans to protect you during the rental period:

- Supplemental Liability Insurance (SLI) is excess automobile liability insurance that protects you and all authorized drivers of the rental vehicle against third-party bodily injury and property-damage claims for which you are legally liable. At most locations, when SLI is purchased, liability protection provided by Blueway and the SLI carrier becomes primary, and applies before other liability protection available to you. This means that you probably won't have to call upon your other protection unless the loss exceeds the SLI limit or results from your use of the vehicle in violation of the terms of the rental agreement. By not having to file a claim under your own policy, you can probably avoid possible premium increases or even cancellation. Another benefit is that SLI provides a high limit of liability protection that might not otherwise be available to the renter. By accepting SLI, the limit of liability protection available to the renter or authorized driver is either $1 million MXN single limit depending on the location.
This coverage is available only at the rental counter, and the per-day cost will vary by state. The daily price will be printed on rental documents.

- Personal Accident Insurance (PAI) protects you and your passengers against accident, injury, and loss to certain personal property being transported in your Blueway car. PAI provides renters and occupants of the rental vehicle with accidental death benefit and coverage for certain medical expenses resulting from an accident. Renters are protected inside of the rental vehicle during the entire rental period, and others are covered while occupying the vehicle. In addition, PAI provides protection against loss of, or damage to, certain personal property of the renter and individuals traveling with the renter.

- Collision Damage Waiver (CDW) offered by car rental companies is not insurance. It's an option that relieves renters of financial responsibility if the car is damaged or stolen while under rental contract. Using the vehicle in violation of any of the use restrictions listed on the rental agreement could void CDW and leave the renter fully responsible for any damage to the vehicle. If you decline CDW, you may be responsible for up to the full fair market value of the car if it is damaged, vandalized or stolen during the rental. You also may be responsible for reimbursing the car rental company for any revenue lost during the period that the company is unable to use the car while it is being repaired, or in the event that the car is not recovered due to theft (loss of use). CDW guidelines can vary by state, so please ask your counter representative for details.

- Deductible Reduction Protection (CRD). When Deductible Reduction Protection is accepted as a complement of the CDW the amount of "responsibility" (also known as deductible) is reduced to 50%.

- Zero Deductible Protection (EPC). When Zero Deductible Protection is accepted as a complement of the CDW the amount of "responsibility" (also known as deductible) is voided It means that the customers responsibility for damages to the Blueway car reduces to "zero" if this agreement is not violated in any sense. (verify the attached ademdum at the counter for excemptions). You acknowledge that the Zero deductible provides its benefits on loss or damages results of a collision or robbery, then partial theft is not covered. You'll pay for Zero Deductible Protection if you accept it. You understand that you'll be charged the rate per day for a full day even if you don't have the car the entire day.

When renting for business, check with your corporate travel manager to see if the company provides coverage in the event of loss. If you're renting for personal reasons, check your own automobile insurance policy before you pick up your rental car. Many policies do cover rental cars, but even if a renter has personal automobile insurance, he or she may not be totally protected. For example, if you decline CDW and rely on your own insurance, you probably would be responsible for paying your usual deductible. Also, a loss-of-use fee is not normally covered by personal auto insurance policies. And, personal auto policies that extend collision coverage to a rental car may only provide a coverage limit equal to the value of the vehicle scheduled on the policy. If the value of the renter's personal auto is less than that of the rental vehicle, the renter could still incur some damage responsibility. Finally, if you don't own a car and don't have automobile insurance, you should consider accepting Collision Damage Waiver. Some credit card companies offer protection if you present their card at the time of rental, and if you use the same card to pay for your rental at the time of return. Renters should closely examine the terms of this coverage because the protection is often supplemental, and certain limitations or restrictions may apply. Specific information on availability of optional CDW and the cost can be obtained when making a reservation. Blueway recommends that you decide whether or not you need CDW before you pick up your car.

What are the benefits of purchasing coverages? Top Δ

The benefits of the coverages vary by location. If you have questions about a specific coverage, please check with the renting location or contact us in MEXICO toll-free at 1.888.505.5191. You may select the coverages available at a particular rental location during your online reservation process. Please keep in mind that you always have the opportunity to change your coverage selections at the counter when you pick up your car.

Are your optional protections really necessary? Top Δ

Blueway offers various types of optional protections such as Collision Damage Waiver (CDW), which is not insurance, to protect against damage to your car and Personal Accident Insurance (PAI), to protect you if your injured and your possessions in the event of loss.

As always we encourage you to speak to your insurance agent or insurer to make sure you have coverage and that you are fully protected.  That will help minimize your time at the rental counter, and help give you peace of mind that you are making the right optional protection choices.

Am I required to take the insurance? Top Δ

No, but you are responsible for the vehicle in the event of damage. You should check with your respective insurance company to see if you have ample coverage while renting a vehicle. In the event you do not have proper coverage, Blueway sells a variety of protection coverages for your rental.

Does my own insurance protect me in the event of an accident? Top Δ

Given the vast number of insurers and policies, it is extremely difficult for us to know which entitlements accompany your given policy.  We strongly recommend that you contact your insurance company to verify your coverages before renting a car.  In the event you do not have proper protection, Blueway sells a variety of protection coverages for your rental.

Should I purchase coverage for my Blueway vehicle from a travel package Web site? Top Δ

Many companies that sell online travel packages (airline, rental cars and hotels) offer insurance protections that claim to cover rental cars. Before purchasing, always check your personal insurance first to see if you're covered for damage to a rental car, and whether your policy completely protects you. If you have rental car coverage through your personal insurance or charge card, you might not need the coverage that online travel package companies offer you. In any event - your personal insurance or some of those packages might not protect you entirely for any loss or damage to the rental vehicle. Remember - if the insurance doesn't cover your loss, you will remain personally responsible for any difference!

To be on the safe side, consider Blueway's optional Collision Damage Waiver (CDW) because it reduces your financial liability for loss or damage to the rental car for as long as you rent the vehicle under the terms of the Blueway rental agreement. Cost of CDW varies by location, but it's a reasonably-priced plan with a low daily rate. With CDW, you'll be protected no matter what - and in the unlikely event of an accident, you won't have to pay legal support or become involved with your personal insurance carrier.

While I'm Renting

Once I'm on the Road

Is smoking permitted in rental cars? Top Δ

No. Blueway maintains a smoke-free fleet, and any type of smoking (pipe, cigarette, cigar) is prohibited in all Blueway vehicles. Just as renters are accessed a fee for cleaning the car's interior for excessive stains, dirt or soilage attributable to the renter's use, customers will be assessed an additional charge if the car smells of smoke when it is returned.

Can I change where I return a vehicle after I've picked it up? Top Δ

Yes, but you'll need to let us know in advance. From MEXICO, to make a modification to the return locations after you have signed the rental agreement and have taken possession of the vehicle, please call Blueway Reservations at 01.800.505.9474.

May I extend my rental beyond the original return date? Top Δ

Yes, but if you wish to extend any rental, in MEXICO, you must contact a Blueway reservation agent at 01.800.505.9474. or please call the rental location directly. We will be happy to accommodate your request, if possible.

Also, if you choose not to return the car on or before your originally scheduled return date, we will place an additional hold on your debit or credit card to cover the additional expected rental charges. Upon your return of the car, the holds will be released, and the actual cost of the rental will be charged. Please note that your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to debit card hold processing.

Will I be charged more if I don't return my car on the designated return time or day? Top Δ

Vehicles are rented on a daily (24-hour) basis. There is a 59-minute grace period for returns. After 60 minutes late, 3/4-day late charges apply. After 180 minutes late, full-day late charges apply. There is no grace period for rental fees, surcharges and optional equipment or protections charges.  Full-day late charges will apply for these items.

Also, if you choose not to return the car on or before your originally scheduled return date, we will place an additional hold on your debit or credit card to cover the additional expected rental charges. Upon your return of the car, the holds will be released, and the actual cost of the rental will be charged. Please note that your bank may take up to two weeks to post the released credit hold to your card. Unfortunately, we cannot be held responsible for any returned checks due to debit card hold processing.

May I return the car to a Blueway location if it's temporarily closed? Top Δ

Renters must return the vehicle to Blueway on the due date and at the time and to the location specified by you at the time of reservation. If you return it earlier or later, a different or higher rate may apply and, if returned later, you may be charged a late return fee. You may not return the car at a time when we are closed, unless you have made advance arrangements to deposit your keys in an official and secure key drop box. If you drop off a car to a closed location without making official arrangements, your responsibility for damage to or loss of the car will continue and all charges stated on the rental document as a periodic rate will continue to accrue until the return location reopens and we retake actual possession of the car. If we do not find the car when that location reopens, your responsibility for all charges and for damage to or loss of the car will continue until the car is actually returned or recovered and possession is returned to us.

What should I do if I have problems with my car? Do you offer roadside assistance?
Top Δ

Before you start driving, take a few moments to familiarize yourself with the vehicle's equipment and operation, including heat and A/C, radio, lights, windshield wipers, spare tire, seat belts and door locks, and gas tank access. Getting distracted trying to figure out those things while driving can be dangerous. Don't wait until the fuel warning light goes on to think about buying gas, especially if you don't know how far it is between gas stations. If, in the unlikely event that an emergency light illuminates on your control panel, don't ignore it. Use good judgment about whether you can get back to our location safely and don't hesitate to call our toll-free 24-hour roadside assistance in MEXICO. at 01.800.911ROAD.

If, in the unlikely event that your car malfunctions on a major thoroughfare, lock the doors, turn on the hazard lights and, if you have a cell phone, call to the location where the car was rented, or phone 24-hour roadside assistance at 01.800.911ROAD. Don't leave your vehicle. Wait in the car for service or the staff to arrive. Accepting help from strangers, no matter how well intended, is not a good idea unless you can't call for help and they can.

If you happen to lock your keys out of the vehicle, lose your keys, or run out of gas, you may be accessed a service charge depending on the nature of the incident. You also are responsible for any and all loss of or damage to the rental vehicle resulting from causes including but not limited to collision, rollover, vandalism, theft, seizure, flood, fire, hail or other acts of nature. Please phone 24-hour roadside assistance at 01.800.911ROAD.

If you run out of fuel, you will be responsible for the delivery of fuel to your location as well as the cost of the fuel.

What should I do if I'm involved in an accident? Top Δ

First, call and wait for contact to the police to complete an accident report, then immediately contact 24-hour roadside assistance toll-free at 01.800.911ROAD. You also will need to promptly advise the Blueway location from which the car was rented. You can find location phone information on your reservation confirmation or on the front or back of your rental agreement.

After Renting Top Δ

How can I get a copy of my receipt or rental agreement from my recent rental? Top Δ

Please gather the following information:

• spelling of full name of renter

• mailing address and/or fax number where you want receipt to be sent

• dates of rental

• pick-up and return locations of rental

• either credit card number used to secure reservation, the rental agreement number, or the reservation confirmation number.

Then call 1.888.505.5191, and ask to be faxed or mailed to you.Your receipt will be faxed or mailed to you in 24 hours.

Does Blueway have a Lost and Found department? Top Δ

Each year the Blueway team finds hundreds of cell phones, CDs, sunglasses and other personal items in our vehicles, and in our rental locations. If you've left a personal item behind, please be sure to call that same Blueway location at the phone number listed on your rental agreement or find your location phone number. Renters are responsible for their own personal items, and we highly recommend that you report any lost belongings at your earliest convenience. While we can't promise the return of lost items, we'll do our best to help you.

How will I know if I'm the victim of a fraudulent direct mail offer? Top Δ

It has come to our attention that fraudulent direct mail marketing offers are being circulated to the public using the Blueway logo without our permission. Some of these mailings also include the logos of various airlines. All are intended to mislead the recipient to believe that there is some connection between the sender, Blueway, and often a particular airline.

Be assured, Blueway is not affiliated with any of the senders of these promotions, nor does it endorse or sponsor these offers. In such cases, the use of our logo and trademark is without our permission and in violation of our trademark rights. Our Legal Department continues to address this important matter.

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